Customer profile demographics collected 1 April 2023 to 31 March 2024
The tables show the customer profile demographics for customer experience survey from 1 April 2023 to 31 March 2024.
Customer profile demographics of customer services survey by age
| Age range |
Percentage |
| 16 to 24 |
0.6% |
| 25 to 34 |
5.1% |
| 35 to 44 |
8.4% |
| 45 to 54 |
15.4% |
|
55 to 64
|
22.0% |
| 65 to 74 |
20.8% |
| 75 to 84 |
13.9% |
| 85+ |
3.3% |
| Prefer not to say |
10.5% |
Customer profile demographics of customer services survey by sex
| What is your sex? |
Percentage |
| Female |
49% |
| Male |
32% |
| Prefer not to say |
19% |
Customer profile demographics of customer services survey by gender
| Is the gender you identify with the same as your sex registered at birth? |
Percentage |
| Prefer not to say |
12.5% |
| Yes |
86.0% |
| No |
1.5% |
Customer profile demographics of customer services survey by sexual orientation
| Sexual orientation |
Percentage |
| Bisexual |
0.9% |
| Gay or lesbian |
0.6% |
| Straight / heterosexual |
77.5% |
| Prefer not to say |
20.9% |
Customer profile demographics of customer services survey by religion and belief
| Religion and belief |
Percentage |
| Buddhist |
1.3% |
| Christian |
49.0% |
| Hindu |
2.0% |
| Jewish |
0.0% |
| Muslim |
2.3% |
| Sikh |
0.3% |
| No religion |
21.5% |
| Prefer not to say |
23.5% |
Customer profile demographics of customer services survey by disability
| Do you have a disability? |
Percentage |
| Prefer not to say |
13.7% |
| Yes |
28.0% |
| No |
58.4% |
Customer profile demographics collected 1 March 2022 to 28 February 2023
The tables show the customer profile demographics for customer experience survey from 1 March 2022 to 28 February 2023.
Customer profile demographics of customer services survey by ethnic origin
| Ethnic origin |
Percentage |
| African |
1% |
| Asian |
4% |
| Black |
3% |
| Mixed |
3% |
| White |
65% |
| Other |
3% |
| Prefer not to say |
21% |
Customer profile demographics of customer services survey by age
| Age range |
Percentage |
| 16-24 |
1% |
| 25-34 |
7% |
| 35-44 |
9% |
| 45-54 |
11% |
| 55-64 |
15% |
| 65-74 |
21% |
| 75-84 |
14% |
| 85+ |
5% |
| Prefer not to say |
17% |
Customer profile demographics of customer services survey by gender
| Gender |
Percentage |
| Female |
49% |
| Male |
32% |
| Prefer not to say |
19% |
Customer profile demographics of customer services by sexual orientation
| Sexual orientation |
Percentage |
| Bisexual |
1% |
| Gay or lesbian |
2% |
| Straight / heterosexual |
69% |
| Prefer not to say |
28% |
Customer profile demographics of customer services by religion and belief
| Religion and belief |
Percentage |
| Buddhist |
1% |
| Christian |
46% |
| Hindu |
1% |
| Jewish |
1% |
| Muslim |
3% |
| No religion |
19% |
| Prefer not to say |
29% |
