Apply for Household Support Funding
To apply for support, you will need to complete an online application. You can apply for help yourself or on behalf of someone else who may be eligible. It is important that multiple applications are not submitted for an individual or household.
You will be required to provide evidence in support of your claim which you can upload as part of the application process. Alternatively, you can submit your evidence by email or post.
Applications without the required supporting evidence will not be processed.
Examples of supporting evidence are:
- Statement/bill from your energy/utility provider clearly showing that you are in arrears
- Statement or letter from your landlord or mortgage lender clearly showing that you are in arrears
- Council Tax arrears letter
- Bank statement for a full calendar month showing that your account is overdrawn
- Debt Collection Agency letter
All supporting evidence must be recently dated and clearly show your name, address and date of issue.
Can I get support with making my application?
We only accept applications through our website. If you need support with making an online application, you can ask a family member, friend or a professional to complete an application on your behalf.
Alternatively, you can call our helpline on 020 8461 7999 and a member of the Household Support Fund Team will assist you. Our helpline is open Monday to Wednesday between 9am to 12 noon.
We must make sure that all applications are made legitimately - If you falsely declare your circumstances, provide a false statement, or provide false evidence in support of your application, you may have committed an offence under the Fraud Act 2006. We have a zero-tolerance approach to fraud and financial irregularity. We are making anti-fraud checks, and all suspicions of fraud will be investigated.
We reserve the right not to award support where there has been misuse of previous funds. Applicants previously awarded support that have used their award for anything other than the intended use e.g. household essentials including energy and water bills, food and wider essentials, will not be awarded further support from the Household Support Fund Scheme.
Fraud alert - You will not be required to provide bank details in support of your application and we will never ask you for this information. All communication will be by email, letter or phone. We do not communicate by SMS text message.
How will I know what the council’s decision is?
Once you have completed your online application, a member of the Household Support Fund Team will assess your eligibility and may contact you should further information be needed or to clarify your answers. You can expect to receive a response within 15 working days of making your application if you have provided all the required information. You will receive notification of our decision by email or post.
Find out what Government support is available to help with the cost of living.