Accessing temporary accommodation

Tip 1 - Paying your rent

It will be your responsibility to pay your rent, whether you are working or in receipt of benefits.

If you are in receipt of benefits, please do ensure your rent account is set up and payments are being made. You can check this via benefits.bromley@liberata.com, calling 0300 303 8670, or completing a claim form through www.bromley.gov.uk.

If you have been offered:

a) Accommodation with Clarion, Pinnacle, Mears, Optivo, or A2 Dominion they will have their own arrangements for how to pay your rent. Please ask your housing officer during your sign-up appointment about how to pay your rent.

b) Nightly paid accommodation you will be required to sign an agreement with an allocations officer. This agreement explains how you can pay your rent, either online, through a bank transfer, or in person.

Tip 2 - Making your Council Tax payment

You will pay Council Tax to the council of the area you have been housed in (I.e. if you have been offered temporary accommodation in Croydon you should pay your Council Tax payments to Croydon Council). You should contact that council as soon as possible to set up payments and to see if there is any financial support you will receive.

Tip 3 - Leaving my Temporary Accommodation

You will be responsible for the rent of your accommodation until you return the keys to the provider and confirm this by emailing housing.management@bromley.gov.uk and housingsolutions@bromley.gov.uk. This email date will be used to record when your accommodation officially ends. Please be aware that abandoning your accommodation may result in the council discharging its housing duty towards you.

Tip 4 - Disrepair in TA - who do I contact?

If you have any disrepair in your accommodation you should contact you accommodation provider, their details can be found on the licence agreement. If they are unable to resolve the issues, through the provider please contact, Housing Management at housing.management@bromley.gov.uk. (Please see the repairs schedule for timescales that providers have to respond to, reports of disrepair.)

Tip 5 - Unsafe in your accommodation

If you feel that you are in danger of domestic abuse, violence or harassment living in your temporary accommodation you should contact the police, by calling 999. Please ensure you locate to a place of safety. You will not be able to remain in your current accommodation if it is deemed unsafe.

Do let the council urgently know and send all the information about the incident(s) through to housingsolutions@bromley.gov.uk, and to your housing options officer. Once a decision has been made about your case, you will be notified. In most instances you will be offered the most suitable property outside of the risk area available on the day, we cannot guarantee this will be an area of your choice.