Our Housing Options and Support Service will provide you with housing advice and information on your housing related query or homelessness issue. We can assist you, if you are:
- Homeless today
- Rough sleeping or have insecure housing
- Struggling with rent or mortgage payments
- Served with an eviction notice or your accommodation is coming to an end
- Fleeing domestic abuse
- Struggling to stay in your home and need help or support to do so
We will provide housing advice and discuss a range of housing solutions to ensure you know the options available to you.
Who can get help?
- We will offer free advice and information to anyone.
- However, the type of further help you can get will depend on:
- Your eligibility for assistance
- The reason why you are homeless
- If you are considered to be in priority need.
- Find out more about more about your eligibility for housing
- Find out more about your eligibility based on your immigration and residence
What if I am not eligible for assistance?
- if we decide you are not eligible for housing assistance, you can appeal the decision within 21 days of receiving the letter. Further information about asking for a review is available on the Shelter website.
- If you are not eligible for housing assistance, the reasons for this will be explained to you.
Please find more information below:
The council’s legal duties
- On 3 April 2018, the Homelessness Reduction Act 2017 came into force.
- It places a legal duty on councils to offer more support to a wider range of people through the prevention and relief duties.
The duty to refer
- The duty to refer requires public authorities in England to notify local housing authorities of any people using their services who may be homeless or at risk of becoming homeless.
- It is important that agencies make these referrals to us so that we can prevent and relieve homelessness effectively.
- Make a referral under the duty to refer
- A guide to the duty to refer
Additional information and support services
What to do if you think you may become homeless: housing advice and assistance form
- For us to help with your homelessness issue complete the housing options assessment form.
- If you need assistance completing this form, email housing.options@bromley.gov.uk.
- You can also ask a family member, friend, or support worker to help you with this.
- If you want us to talk with anyone else about your application, please let us know on your form.
What to do if you think you may become homeless:
Contact us about homelessness
8.45am - 5.00pm Monday to Friday, with the exception of Wednesday 8.45am - 1.00pm. For urgent housing assistance that cannot wait, you can call the council’s emergency out of hours housing service on 0300 303 8671 (5.30 pm - 8.45am Monday to Friday and 5.30pm Friday to Monday 8.45am).