Our Housing Options and Support Service will provide you with housing advice and information on your housing related query or homelessness issue. We can assist you, if you are:

  • Homeless today
  • Rough sleeping or have insecure housing
  • Struggling with rent or mortgage payments
  • Served with an eviction notice or your accommodation is coming to an end
  • Fleeing domestic abuse
  • Struggling to stay in your home and need help or support to do so

We will provide housing advice and discuss a range of housing solutions to ensure you know the options available to you.

Who can get help?

What if I am not eligible for assistance?

The council’s legal duties

  • On 3 April 2018, the Homelessness Reduction Act 2017 came into force.
  • It places a legal duty on councils to offer more support to a wider range of people through the prevention and relief duties.

The duty to refer

  • The duty to refer requires public authorities in England to notify local housing authorities of any people using their services who may be homeless or at risk of becoming homeless.
  • It is important that agencies make these referrals to us so that we can prevent and relieve homelessness effectively.
  • Make a referral under the duty to refer
  • A guide to the duty to refer

Additional information and support services

What to do if you think you may become homeless: housing advice and assistance form

What to do if you think you may become homeless:

Contact us about homelessness

8.45am - 5.00pm Monday to Friday, with the exception of Wednesday 8.45am - 1.00pm. For urgent housing assistance that cannot wait, you can call the council’s emergency out of hours housing service on 0300 303 8671 (5.30 pm - 8.45am Monday to Friday and 5.30pm Friday to Monday 8.45am).

Telephone: 0208 461 7721