The following notice has been issued by the distributor:
Karbon Kinetics Ltd, Gocycle® - 2010 JUNE 08:
Safety Notice: Bottom Bracket Spindle
Karbon Kinetics Ltd (KKL), manufacturers of the Gocycle® electric bicycle has issued a required inspection notice relating to the bottom bracket spindle of Gocycles with the following frame numbers: 301-3100, 3501-3600, 4001-4100, 4501-4600.
The bottom bracket spindle is the axle that connects the left and right pedal cranks. A limited number of the bottom bracket spindles within the frame numbers listed, may not meet minimum component life standards and during normal use, the pedal crank arm could suddenly and unexpectedly rotate to its lowest position, freely and independently from the opposite-side pedal crank arm. This could result in a loss of control of the bicycle and poses a potential fall hazard to the rider.
Action Required
Gocycles with frame numbers listed should be inspected as shown in Figure 1.
Figure 1
If the bolts are blue (indicated by red arrow in Figure 1), no further action is required and the Gocycle is not affected. If the bolts are silver, the Gocycle should be taken to a Gocycle Dealer for a bottom bracket spindle replacement. The replacement will be performed under warranty by the dealer, free of charge. (NOTE: Customers are advised that this replacement can only be performed at participating Gocycle Dealers, indicated in green on the dealer map at www.gocycle.com/map). Contact the Gocycle Dealer nearest you to arrange a replacement, if required.
KKL takes all quality issues seriously and the safety of our customers is our utmost priority. Please contact the Gocycle Customer Service Team at customerservice@gocycle.com if you have any questions or concerns relating to this information.
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