The following notice has been published in the national press:
Important Recall Notice for
SANYO Microwave Ovens
(EM-C8787B UK2 and EM-C8787W)
Dear Customers
Reference Microwave Ovens: EM-C8787B UK2 and EM-C8787W
SANYO Sales & Marketing Europe GmbH regrets to announce the discovery of a possible defect in the microwave oven models listed above. The models in question were manufactured from February 2010 and sold in the UK from March 2010 until January 2012. If you are using either of these models, please stop using it immediately, unplug the power cord and contact SANYO using the contact details listed below.
How to check the Model / Serial Number
You can locate your microwave oven’s model number and serial number on a label found on the back of the microwave. Please check the model number and serial number of your SANYO microwave. If your model number and serial number match those on the list, please stop using your microwave immediately, unplug the power cord and contact SANYO using the contact details listed below.
|
Serial Number List |
|
1002UKM00617A to 01128A |
|
1004UKM00001A to 00512A |
|
1004UKM01129A to 01640A |
|
1008UKM00001A to 01024A |
|
1008UKM01641A to 02152A |
|
1011UKM00001A to 00257A |
|
1011UKM05771A to 06537A |
|
1012UKM00001A to 01024A |
|
1104AUM01241A to 01752A |
|
1105UKM00617A to 01640A |
|
1107UKM00001A to 01024A |
|
1109UKM00001A to 00512A |
Possible Defect
For any microwave oven that matches the model number and serial number on the list there is the potential of electricity leakage which may potentially cause a severe electric shock. If your microwave oven matches the model and serial number on the list, please unplug the power cord and contact SANYO using the contact details below.
Resolution Method
SANYO’s first priority is always the safety and peace of mind of our customers. SANYO will therefore recall all of the affected microwave ovens that match the model number and serial number on the list. A full refund will be given to anyone who has purchased one of the affected microwaves.
Affected Models
Only SANYO microwaves with the model numbers EM-C8787B UK2 and EM-C8787W are affected. No other SANYO microwaves are affected. If you own a SANYO microwave that does not match these model numbers, no further action is required.
Contact
SANYO Sales and Marketing Europe Customer Contact Centre
Tel: +44 08009 230019 (Freephone) / +44 01923 477351 9am to 5pm
Website: http://eu.sanyo.com/
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