The following notice has been issued by the retailer:
We have learned from customer reports that under certain conditions, the white button on the carry handle may pop out when the Bugaboo Cameleon or Bugaboo Donkey bassinet/pram body is resting on the ground or is placed on an unstable surface. If the white button pops out, the carry handle may detach on one side.
An external investigation of these reports confirms that the safety risk is low, and no injuries have been reported. While the Bugaboo Cameleon and the Bugaboo Donkey continue to comply with all external regulatory and safety standards, we have improved the carry handle design. We are making this improved carry handle available, along with information about assembly and use, at no cost to customers with a Bugaboo Cameleon or a Bugaboo Donkey.
The Bugaboo Cameleon carry handle is available now. We expect delivery to be 2 weeks from the moment of registration, subject to stock availability. The new carry handle for the Bugaboo Donkey will become available from the end of February 2013 onwards. Bugaboo will follow up with Bugaboo Donkey owners when the new handle becomes available. Until customers receive the new and improved carry handle, they should remove their current carry handle from the pushchair. Bugaboo advises our customers to use the pushchair's harness at all times when going out and about with your child and to make sure the straps are properly secured.
The Bugaboo Cameleon3 (launched September 2012) is equipped with a carry handle that isn’t affected.
The serial numbers of the affected pushchairs are:
Bugaboo Cameleon
- S/N 04011090900001 to S/N 04031101009999
- S/N 08011090900001 to S/N 08021100800386
- S/N 140100093600531 to S/N 140103123350418
Bugaboo Donkey
- S/N 170101105300001 to S/N 170104130900500
To determine if your pushchair is affected, customers should enter the pushchair's serial number here.
In addition, customers can contact Bugaboo customer service as follows:
UK: service.uk@bugaboo.com or 0800 587 8265
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