Residents’ satisfaction survey: Recycling and waste collections

Thank you to all our residents who filled out our recycling and waste collections satisfaction survey. The information we have collected will be fed back to our service partner, Veolia who will take appropriate steps to improve the borough’s recycling and waste collection service.

The annual residents’ satisfaction survey for recycling and waste collections gives the council and its service partner Veolia valuable insights into the ongoing waste collection services we provide to all areas of the borough.

This survey gives you the opportunity to share your thoughts on where services could be improved to accommodate your recycling and waste collection needs.

Bromley is still London’s top recycling borough, with our recycling performance figures showing that:

• 48.7 per cent of the borough’s waste was recycled in 2022/23.
• The remainder of the borough’s waste is mostly sent to an Energy Recovery Facility.
• Virtually none of our waste is being sent to landfill.

The council continually looks to improve on the results we have achieved, and feedback from this survey will help to enhance the services we provide.

Veolia will collect all data from this survey and analyse it thoroughly, which will inform them of what changes, if any, can be made.

The recycling and waste collections satisfaction survey was open from 25 November to 23 December 2024.