Accessibility statement for Bromley Council

This accessibility statement applies to www.bromley.gov.uk

This website is run by Bromley Council. We want as many people as possible to be able to use this website. We work to fulfil these aims through specific website features, navigation facilities and continuous content management.

All the headings, paragraphs and lists on the site are created in logical HTML (Hypertext Mark-up Language) page structure.

We continuously monitor accessibility across the whole site using Siteimprove software to help us comply with legislative requirements and website best practice guidance.

We also undertake manual tests to ensure our pages can be viewed through a range of web browsers.

Navigation

The site offers consistent site navigation and structure and an A to Z of services at the top of every page.

Google search is applied to site with a search box at the top of every page.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

We're aware some of our PDFs and Word documents are not fully accessible. The accessibility regulations don't require us to fix PDFs or other downloadable documents that were published before 23 September 2018, if they’re not essential to providing our services.

For the remaining PDFs, we have made many fully accessible using tools in Adobe Acrobat or by converting them to content pages. We have a continual improvement plan in place for this work.

We are aware that some of our sub sites, videos, pdf's and maps are not fully compliant and we are working with the system and content owners to rectify this. Any pdf that is not fully compliant we highlight by warning our customers on the download link. We are working to remove as many of these as possible and are working with our content owners on how to produce accessible pdf documents. We're are working to resolve these issues by replacing them with web pages or removing them altogether.

Non accessible content

Our site includes 3rd party content, links and documents. We cannot guarantee that all 3rd party content is accessible and we are not responsible for any 3rd party content.

Some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We have a program of works to remove as many of these as possible.

the text will not reflow in a single column when you change the size of the browser window
you cannot modify the line height or spacing of text
most older PDF documents are not fully accessible to screen reader software
live video streams do not have captions
some of our online forms are difficult to navigate using just a keyboard
you cannot skip to the main content when using a screen reader
there’s a limit to how far you can magnify the map on our ‘contact us’ page

The following web content for the Ringers Road appeal public inquiry and Land at Lower Hockenden Farm core documents do not meet current accessibility requirements. The content for these inquiries are temporary and provided by a third party, therefore the council is not able to ensure it is fully accessible. These documents will be removed after the inquiry period is over.

Feedback and contact information

For questions about this website please contact the web team at; info@bromley.gov.uk.

Accessibility queries

We are continuously seeking to improve this website; if you encounter an accessibility issue please email us at; info@bromley.gov.uk.

Contacting us by phone or visiting us in person;

Our Civic Centre Main Reception is open by appointment only. If you have an issue that can only be resolved in person, please call to book an appointment through the Contact Centre Helpline: 0208 464 3333, otherwise please contact us online.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Bromley Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version AA standard.

We are aware that some of our sub sites, videos and maps are not fully compliant and we are working with the system owners to rectify this. We are also aware that some of our old pdfs prior to September 2020 are not fully accessible. We are working to remove as many of these as possible.

Non-accessible content

The content listed below is non-accessible for the following reasons.

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, some legislation requires documents or policies to be published in PDF or Word format.

Some documents are designed to be printed and not used as digital documents. We have made the decision to host these documents on the website so that our users can download and print them if they wish, where this is the case we state that the document is intended for print and offline use only, and that it may not be fully accessible to screen readers or mobile devices.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards, unless specifically for print only purposes. We have made many fully accessible using tools in Adobe Acrobat or by converting them to content pages and we have a continual improvement plan in place for this work.

More information on downloading files from this website.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We use Siteimprove to help us comply with legislative requirements and website best practice guidance.

We ensure information within the site is of the maximum value to the customer

Preparation of this accessibility statement

This statement was originally prepared on 7th December 2021.

The current website was relaunched in June 2022 and was tested by our provider Jadu Ltd before going live.

This statement was last reviewed in November 2024.

Accessibility Statement