London Care Record privacy notice

Privacy notice

This privacy notice should be read in conjunction with the council’s corporate privacy notice and information provided by Lewisham and Greenwich NHS Trust South East London Integrated Care System.

What is the London Care Record?

The London Care Record brings together Health and Social Care providers to join forces and deliver seamless, personalised, and joined up care. 

Key benefits of this approach are:

• Improved health and care services that meet the needs of patients
• Patients feel empowered to take better care of their own health and reduce their dependency on services
• Patients receive support from health and care professionals that act as one team and work for organisations that act as one for efficient communication and ability to tell it once.
• Improves performance
• Reduces duplication in local services and enables more people to be cared for in the community

London Care Record displays your important health and social care information in a portal from many different health and social care information systems including from hospitals, community health bodies, GPs, and local councils where it can be read by social care and NHS staff who are directly involved in your care. This information will help them make better and faster decisions about the best care and services to provide to you.

Bromley and the South East London Care Record

Commencing 2022, the London Borough of Bromley (the council) adult social care services and South East London local Health (NHS) bodies have implemented this initiative designed to enable closer working and more sharing of care and health information, in order to improve care and health services to our Bromley residents.

The aim is to deliver improved adult social care services by sharing some adult social care information with health bodies and other local authorities – and uses your name and your NHS Number as an identifier.

Using the NHS number as an identifier is more secure than relying on a name and date of birth. But having a single point of information for everyone also means:

• We can spot problems earlier and can provide faster support
• All services have access to the most up-to-date information
• Easier transition from one service to another i.e., if transferring to care at home after being in hospital
• Less time spent on administration and more time helping service users