Bromley housing frequently asked questions

The processing time for housing register applications typically takes up to 12 weeks. However, due to a high volume of applications, there is currently a backlog, and processing times may be longer than usual. We appreciate your patience.

Your banding is determined based on your current circumstances. If there has been any change to your situation, you can update your application through the housing portal. After submission, your application will be reassessed in accordance with the Allocations Scheme. Please note that a change in circumstances may not always result in a change of banding. The processing time for housing register applications being assessed for a change of circumstance, typically takes up to 12 weeks to complete.

You can submit additional supporting documents or information via email to our team at bromleyhomeseekers@bromley.gov.uk.

If you believe that your application has been assessed incorrectly, you should contact the Housing Compliance Team by email at housing.compliance@bromley.gov.uk within 21 days of receiving your decision letter, as outlined in the letter itself.

A child is not counted as part of the household until they are born. Once born, the child's bedroom entitlement depends on the existing family situation, including the number of children, their ages, and genders. Children of the same gender can share a room up to age 21, while children of different genders can share a room up to age 10.

If you have a recommendation from a housing occupational therapist stating that your child requires a separate bedroom due to special needs, we will take this into account when finalising your application and award an additional bedroom if necessary.

Due to the limited availability of social housing, the wait can be unpredictable and may take several years, depending on your circumstances. We encourage all applicants to bid for a wide range of properties across the borough to increase their chances. Private rented accommodation often provides a quicker route to stable housing.

Currently, the IT system does not allow applicants to view their bid status on the portal. However, if you are shortlisted for a property you have bid on, you will be contacted by the housing association or the Housing Solutions Team.

We recommend seeking assistance from a friend, family member, social worker, or a local charity like Age UK to create an email address for you. Additionally, community centres, libraries, or organisations such as Citizen’s Advice may be able to assist you in setting up an email address or completing the application online.